MSU Extension Communicating Through Conflict

It is especially important in today’s polarized society and stressful workplaces to develop and maintain positive relationships by gaining skills to handle conflict competently. Communicating through Conflict workshops provide participants with tools and techniques to handle heated situations and interpersonal conflict more effectively.

Participants will:

• Achieve a deeper understanding of the causes of conflict
• Apply methods to slow a conversation and reduce stress responses
• Gain skills to create a safe environment for continued dialogue and shared understanding
• Practice active and generous listening skills to recognize interests behind strongly held positions
• Learn how to give and receive feedback clearly to reduce defensiveness
• Receive a handout with easy-to-follow steps for Communicating through Conflict.

Courses now available online!

Choose one of two options to learn in our self-paced online modules.
Click on "classes" above to learn more and register.